Vitalway Health Terms of Service
Effective date: October 10, 2026
These Terms of Service (“Terms”) are an agreement between you and JAE Group LLC, doing business as Vitalway Health (“Vitalway,” “we,” “us”). By creating an account, joining a membership, or using vitalwayhealth.com (the “Services”), you agree to these Terms, our Privacy Policy, and our Refund and Cancellation Policy. If you do not agree, do not use the Services.
1. Vitalway is not a medical provider
Vitalway is a wellness technology and membership company. We do not practice medicine, nursing, or pharmacy, and we do not provide medical advice, diagnosis, or treatment. Clinical care is provided by independent, licensed healthcare providers (“Providers”), and medications are prepared and dispensed by independent, licensed pharmacies (“Pharmacies”). Providers and Pharmacies are not Vitalway employees or agents and make all clinical and dispensing decisions independently.
In an emergency, call 911 or go to the nearest emergency room. The Services are not for urgent or emergency care.
2. Eligibility
You must be at least 18 years old, located in a state where the Services are offered at the time of each consultation, and able to form a binding contract. You must give accurate, complete information about yourself and your health. Providing false information may put your health at risk and is grounds for ending your account.
3. No guarantee of treatment
A Provider decides whether any treatment is appropriate for you. Completing intake or paying does not guarantee a consultation outcome, a prescription, a particular medication or dose, a refill, or any result. Providers may require labs, follow-up visits, or more information, or may decline to treat you.
4. Compounded medications
Some treatments may be compounded medications. Compounded medications are prepared by a licensed pharmacy for an individual patient based on a prescription. They are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality. Availability of specific compounds can change at any time because of law, regulation, or pharmacy supply, and we may have to change or stop offering a program as a result. Individual results vary.
5. Your account
Keep your login secure and don't share it. You're responsible for activity under your account. Tell us right away at vitalcustomersupport@vitalwayhealth.com if you think your account was accessed without permission.
6. Memberships, payments, and auto-renewal
Prices, what's included, and billing frequency are shown before you buy. Memberships renew automatically at the end of each billing period at the then-current price until you cancel, as described at checkout and in our Refund and Cancellation Policy. Payments are processed by our payment processing partner. You authorize us and that partner to charge your payment method for each renewal. You can cancel online anytime from your account page. If we change the price of your membership, we will tell you at least 30 days before the change applies, and you can cancel before then.
7. Refunds
Refunds are governed by our Refund and Cancellation Policy, which is part of these Terms.
8. Medical questions
Our support team can help with accounts, billing, and shipping. They cannot answer medical questions. Questions about symptoms, side effects, dosing, or your treatment go to your Provider through the secure messaging on our platform.
9. Acceptable use
You agree not to: use the Services for anyone but yourself; resell or share medication; misuse, copy, scrape, or reverse engineer the Services; interfere with their security; or use them for anything illegal.
10. Intellectual property
The Services, content, and brand belong to Vitalway or its licensors. We give you a limited, personal, non-transferable right to use the Services under these Terms.
11. Third-party services
The Services rely on third parties, including Providers, Pharmacies, our technology platform provider, payment processors, and shipping carriers. We are not responsible for their independent acts, including clinical and dispensing decisions and carrier delays.
12. Disclaimers
Except as stated in these Terms, the Services are provided “as is” and “as available” without warranties of any kind, to the fullest extent allowed by law. Content on our website is for general information and is not medical advice.
13. Limitation of liability
To the fullest extent allowed by law, Vitalway is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim relating to the Services is limited to the amount you paid Vitalway in the 12 months before the claim. Some states don't allow these limits, so they may not apply to you.
14. Ending your account
You may cancel anytime. We may suspend or end your account if you break these Terms, give false information, or if we can no longer offer the Services in your state. Sections that by their nature should survive will survive.
15. Disputes
These Terms are governed by the laws of the State of Connecticut. Any dispute relating to the Services will be resolved in the state or federal courts located in Fairfield County, Connecticut, except that either of us may bring an individual claim in small-claims court where it qualifies. Before filing any claim, contact us at vitalcustomersupport@vitalwayhealth.com so we can try to resolve it informally within 30 days.
16. Changes to these Terms
We may update these Terms. If changes are material, we will notify you by email or on the website at least 14 days before they take effect. Continuing to use the Services after that means you accept the changes.
17. Contact
JAE Group LLC dba Vitalway Health
1201 Kings Highway, Suite 2, Fairfield, CT 06824
vitalcustomersupport@vitalwayhealth.com