Vitalway Health Privacy Policy

This Privacy Policy explains how JAE Group LLC, doing business as Vitalway Health (“Vitalway,” “we,” “us”), collects, uses, and shares information when you visit vitalwayhealth.com, join our waitlist, or use our services (the “Services”).

1. Who we are and how care works

Vitalway is a wellness technology and membership company. We do not practice medicine or pharmacy. Medical care is provided by independent, licensed healthcare providers, and prescriptions are filled by independent, licensed pharmacies. Our Services run on a secure telehealth technology platform operated by a third-party provider.

Your medical information (such as your intake answers, health history, labs, consultations, and prescriptions) is handled by your provider, the pharmacy, and our technology platform provider under the federal Health Insurance Portability and Accountability Act (HIPAA). How your provider uses and protects that information is described in the provider's Notice of Privacy Practices, which you will see during intake. Where Vitalway has access to limited health-related information, such as the status of your order, we protect it as required by HIPAA and our agreements.

2. Information we collect

Information you give us:

• Contact details: name, email, phone number, and shipping address
• Account details: login credentials and communication preferences
• Waitlist details: your name, email, and whether you want marketing emails
• Messages you send to our support team

Information collected during care is entered into our technology platform provider's secure intake and is used by your provider and pharmacy. See Section 1.

Payment information is collected and processed by our payment processing partner. Vitalway does not see or store your full card number.

Information collected automatically on our public pages: device and browser type, IP address, approximate location, pages viewed, and referring site, through cookies and similar tools. We do not use analytics, tracking pixels, or session recording on intake, account, checkout, or order-status pages.

3. How we use information

• To create and manage your account and membership
• To connect you with the technology platform, providers, and pharmacies that provide your care
• To process payments, subscriptions, refunds, and cancellations
• To send service messages, such as order updates and renewal reminders
• To answer support requests (we route medical questions to your provider)
• To send marketing emails if you opted in; you can unsubscribe anytime
• To improve our public website, prevent fraud, and meet legal obligations

4. What we never do

• We do not sell your personal information or health information.
• We do not use your health information, program, treatment, or order status for advertising, retargeting, or building ad audiences.
• We do not share health information with advertising or social media platforms.

5. How we share information

We share information only as needed to provide the Services:

• Providers and pharmacies that provide your care
• Our technology platform provider, which runs intake, records, and order routing
• Our payment processing partner
• Service vendors that help us operate (hosting, email delivery, customer support), bound by contracts that limit their use of your data
• Legal and safety: when required by law, subpoena, or to protect rights and safety
• Business transfers: if Vitalway is merged or sold, subject to this policy

6. Consumer health data

Some states, including Connecticut and Washington, give special protections to “consumer health data,” meaning information that identifies your health status or interest in health services. We collect consumer health data only with your consent and only to provide the Services you request. We do not sell it or use geofencing around health facilities. You may withdraw consent and ask us to delete it by contacting us at vitalcustomersupport@vitalwayhealth.com.

7. Your choices and rights

Depending on your state, you may have the right to access, correct, delete, or get a copy of your personal information, and to opt out of targeted advertising or the sale of personal information. To make a request, email vitalcustomersupport@vitalwayhealth.com. We will verify your identity before responding and will not discriminate against you for using your rights. You may use an authorized agent. If we deny your request, you may appeal by replying to our decision.

Requests about your medical records go to your provider, and we will help route them.

Marketing emails: use the unsubscribe link in any email. Cookies: you can block cookies in your browser settings; some site features may not work.

8. Security

We use administrative, technical, and physical safeguards, including encryption in transit, access controls, and multi-factor authentication. No system is perfectly secure, so we cannot guarantee absolute security.

9. Retention

We keep personal information only as long as needed for the purposes above, to meet legal and contractual requirements, and to resolve disputes. Medical records are kept by your provider as required by law.

10. Eligibility and children

The Services are for adults 18 and older. We do not knowingly collect information from anyone under 18.

11. Changes

We may update this policy. If changes are material, we will notify you by email or on the website before they take effect.

12. Contact us

JAE Group LLC dba Vitalway Health
1201 Kings Highway, Suite 2, Fairfield, CT 06824
vitalcustomersupport@vitalwayhealth.com

See also our Terms of Service and Refund and Cancellation Policy.