Vitalway Health Refund and Cancellation Policy
Effective date: October 10, 2026
You can cancel your membership anytime, online, in a few clicks. Refunds depend on how far your order has gone, because once a pharmacy prepares a medication for you, it legally cannot be resold or restocked.
Cancelling your membership
- How: Log in to your account, go to Account → Membership → Cancel membership, and confirm. You can also use the cancel link in any renewal reminder email. You don't need to call or email anyone.
- When it takes effect: Cancellation stops all future renewals. You keep access through the end of the period you already paid for.
- Confirmation: We email you a cancellation confirmation right away. If you don't receive it, contact vitalcustomersupport@vitalwayhealth.com.
- To avoid the next charge, cancel before your renewal date, shown in your account and in your reminder email.
Refunds
| Where your order is | What you get back |
|---|---|
| You paid, but your provider has not yet reviewed your intake | Full refund |
| Your provider reviewed your intake and decided treatment isn’t right for you | Full refund, minus the consultation fee: $30 for an online (asynchronous) review or $50 for a video visit ($40 or $60 if one consultation covers more than one program) |
| A prescription was written, but the pharmacy hasn’t started preparing it | Refund of the medication and shipping portion; the consultation fee is not refunded |
| The pharmacy has started preparing or has shipped your medication | No refund, since dispensed medication can’t be returned or reused |
| Auto-renewal charged and you cancel within 7 days, before the pharmacy starts preparing the order | Full refund of that renewal |
Damaged, lost, or wrong orders
Contact us within 7 days of delivery, or within 14 days of the expected delivery date if your order never arrived. Include photos for damaged items. We'll work with the pharmacy to send a replacement or issue a refund at no cost to you.
Medications cannot be returned
For your safety and under pharmacy law, we cannot accept returns of any medication or compounded product. Please don't mail medications back to us.
How refunds are paid
Approved refunds go back to your original payment method within 5–10 business days. Your bank may take longer to post it.
Program changes
If a program or medication becomes unavailable for reasons outside your control, we will tell you, cancel related renewals, and refund any amount paid for medication that has not yet been prepared.
Questions
Email vitalcustomersupport@vitalwayhealth.com. We aim to respond within 1 business day.